Refund Policy
Thank you for choosing Heaven Lantern Thailand. Please be advised that all ticket purchases and products made through our website are non-refundable under any circumstances. Kindly review the details below before making a purchase.
- No Refunds After Purchase
Once an order has been placed and payment has been completed through our website, the transaction is final, and no refunds will be issued for any reason, including but not limited to:
Change of mind or inability to attend the event
Incorrect information provided during the purchase process
Weather conditions or other unforeseen circumstances
Personal issues or other obligations preventing attendance
- Ticket Transfer Option
While refunds are not available, you may transfer your ticket to another person by notifying our team via [website contact email] at least [specify time frame, e.g., 7 days] before the event date.
- Event Cancellation Due to Force Majeure
If the event is canceled due to force majeure (e.g., government regulations, natural disasters, or other uncontrollable circumstances), the organizer may announce compensation policies, which will be communicated to customers via the website or the registered email address.
- Contact Us
If you have any questions regarding our refund policy, please contact us at:
Heaven Lantern Thailand
Heaven Lantern (Thailand) Co., Ltd. Address: 147 Village No. 5, Mae Taeng Subdistrict, Mae Taeng District, Chiang Mai Province 50150
Email: info@heavenlanternthailand.com